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msmity29
06-02-2006, 07:06 AM
We are having a new home built and I am really unsure of the correct installation process on the windows. Below I have attached some pictures. If anyone could provide feedback on whether or not the windows look correct I'd greatly appreciate it! Thanks!

http://i63.photobucket.com/albums/h149/msmity29/PICT0044.jpg

http://i63.photobucket.com/albums/h149/msmity29/PICT0040.jpg

http://i63.photobucket.com/albums/h149/msmity29/PICT0038.jpg

http://i63.photobucket.com/albums/h149/msmity29/PICT0024.jpg

David
06-02-2006, 09:33 AM
First things first...Your builder's subs are lazy and sloppy.

Second, I don't know all the products, but a thin piece of red tape (photo 2) is marginal.

Third, they should not have cut all the typar out like they did. They should have made an I cut and wrapped it around the framing members. See photo 4. That should have wrapped around the framing members.

As long as the windows are level and plumb, the shimming will be fine. However, backerrod should be used to insulate the cavity. Do not let them use caulk. Here's why: my house in Mundelein leaked air thru the windows terribly! Insulate them properly!!

I'll get you some installation links after lunch. I don't have a lot of time to write right now.

It's not horrible. I've seen worse - by my builder here. But you want the best, not some half-a$$ job.
- Why waste money on heating when a few bucks and attention to details will save a lot!
- Why waste the opportunity to seal your house from water? They should spend the extra day it takes a crew to do it right way.

Cole
06-02-2006, 09:49 AM
First things first...Your builder's subs are lazy and sloppy.


Dave,
Great post, nothing to add except that I agree with the above statement.

I agree with everything you said 100% in your post.

msmity29
06-02-2006, 10:29 AM
Thanks for the info guys! Based upon my past experiences with this builder, I doubt he'll be apt to change his normal install procedure much. That being said, what can I, myself, do to improve the installation of the windows. By the way, I am assuming he will be using caulk but I am not sure.

woodall83
06-02-2006, 11:04 AM
You should remember that this is a production builder (I can tell from what appears to be the development in the pictures??), and you're not going to get the same quality as you would with a custom builder. Not saying it's right, just stating fact. Dave has made good points, but I don't see a huge problem with the way it's done. The builder will probably not insulate (from my experience) so make sure it gets done, with backerrod like he said. And make sure all the outsides are sealed with tape.

The installation itself looks good though.

msmity29
06-02-2006, 11:59 AM
What exactly is backerrod and where can I buy it? And can I use Tyvek tape even though the wrap is really Typar?

Cole
06-02-2006, 12:10 PM
You can buy backer rod at any of the big box lumber companies. ( Home Depot, Lowes )

Yes you can use that tape, I see no problem with it.

David
06-02-2006, 12:57 PM
I've looked closer at photo 2. It concerns me. But production homes always do, now that I own one.

You see how they left the Typar flange over the window, on the left one... they just nailed it to the window. IMO that Typar should be tucked under (too late now) the window. Then the window should be installed over it. Then taping. Like I said, some argue to leave it untucked. That's horsecrap if you ask me.

How to tape: You always start low, work up. That way, you are creating layers for water to run down the outside. You would never tuck your winter coat into your pants, would you?

What you can do:

#1 - Tape. Use a good product and apply it well. I know Cole said no worries on their tape - maybe he has experience with this tape. I think the tape may be suspect. Looks like it belongs on Seasame Street. :rolleyes: ALL TAPES WILL LOOSE ADHESIVENESS.

If you have the money, and it's not too big of an issue to you, buy the good stuff, like TyVek's tape. It's wider and will probably adhere longer. I am not sure if you should leave the builder's tape on or take it off, since if you pull it off the builder will threaten warranty BS. Tape under the sills. Then up the sides. Then across the top. Be sure to fully overlap all corners. Not just partially. If you do it, do it right.

#1b
-- Tape all vertical seams.
-- Leave horizontal seams untaped.
-- The top layer of TyPar should overlap on top of the bottom layer by 6".
-- Any and all holes in the TyPar should be taped. Even long, horizontal rips in it should be taped, because they do not overlap.
-- The TyPar should be overlaped on top of the top plate of the 2nd story. I'm 99% sure yours isn't, since most custom builders don't go to that extent. Not a huge deal, but would have been nice to have.

#2 Be sure the builder installed the windows according to Crestline's directions. Otherwise, bye bye Crestline warranty. My concern here - the windows are only nailed 1/2 way up. I wonder why that is. I don't know. Seems to me like they are in a hurry maybe? Read the directions and nail them appropriately.

#3 As mentioned, backer rod is sold at big boxes. Peel off the caulk they will invariable install around the inside of the window. Install backer rod all around it. There are some newer products available to replace b/r. Can't remember what they are - only heard of them.

#4 Finally, never take anything your builder tells you as the final word. IF your builder is both intelligent and honest, he will not be worried about some people on line criticizing his work. My builder and builder's supervisor gave me all kinds of rational that were flat out lies, or they were uninformed. Don't be lied to; don't me misinformed. If your supervisor gives you crap for doing something right, ignore him.

Vector
06-02-2006, 07:53 PM
That red tape is intended for sealing vapor barrier inside the house, not for use on the exterior. The tape is similar to what is used for Tyvek/Typar, but not identical. That's sloppy.

It is also, completely the wrong product for sealing the window flanges like that. There should be a rubberized asphalt product like Vycor over the flanges at minimumk (some people will argue that an adhesive product like Vycor will eventually fail and that something even better should be used, but certainly nothing less should be done).

d2frette is right on about how they should be taped.

stuccoman
06-05-2006, 02:03 PM
And do not tape the bottom of the windows. It can trap water in.

David
06-05-2006, 02:17 PM
Stuccoman from Kansas City. Now that is familiar... :)

stuccoman
06-05-2006, 02:20 PM
Why is that?

David
06-05-2006, 02:23 PM
Do you ever go to the bahrr?

stuccoman
06-05-2006, 02:25 PM
Yes! I have been there a time or 2.

stuccoman
06-05-2006, 03:33 PM
Back to the windows. Do no let them flash them this way.


http://www.badstucco.com/ff.htm

msmity29
06-06-2006, 09:23 AM
Thanks for all the great feedback! So to sum it all up, I should:

1. Buy some window flashing tape and seal around the top and sides of the window flanges. I can just tape over the top of the red tape they used.

2. Seal any holes and vertical seams in the Typar with Tyvek tape or equivalant.

3. Check to make sure windows are installed correctly according to Crestline.

David
06-06-2006, 09:34 AM
Yes. But..

#1 If the red tape peels away nicely, I'd probably peel it away...but I say screw the builder and his threats of warranty. If you don't peel it away, be sure you cover the tape up with adequate surface on both sides, otherwise your tape will hold to the tape (aka, when the red tape begins to peel, then so goes your tape).

#4 Backer rod.

msmity29
06-06-2006, 09:39 AM
I forgot about the backer rod. I went to Home Depot this past weekend and asked for it. They had no idea what I was talking about in the Millwork department.

stuccoman
06-06-2006, 09:40 AM
And what ever you do keep takeing pictures.

stuccoman
06-06-2006, 09:47 AM
Look at page # 5



http://www.pella.com/lowes_thermastar/thermastar/TStar_Window_Install.pdf#search

David
06-06-2006, 10:34 AM
I forgot about the backer rod. I went to Home Depot this past weekend and asked for it. They had no idea what I was talking about in the Millwork department.

Ask the window counter. They should know what it is. If they do not, then calmly run like hell out of the store. Then, find another HD or go to the Lowe's in The Lake In The Hills. :shock:

David
06-06-2006, 10:36 AM
And what ever you do keep takeing pictures.

Agreed.

I'd highly recommend photo/video of all the internals (pipes, electrical, ductwork, ...). Hopefully you won't need it for a long time. It's like insurance.

msmity29
06-06-2006, 11:34 AM
I asked the guy at the window counter and he had no idea. He even said he installs windows! As for the photos, we have taken video at each stage of construction and will continue to do so.

David
06-06-2006, 01:24 PM
I asked the guy at the window counter and he had no idea. He even said he installs windows!

Scary, but not surprising.

Here is just an example:
http://www.dap.com/product_details.aspx?product_id=356

stuccoman
06-06-2006, 01:28 PM
These folks have it in bulk. And it is alot cheaper that way.

http://www.vlgoedecke.com/



http://www.aloghomestore.com/backer-rod.shtml

stuccoman
06-06-2006, 06:48 PM
Improper trim/flashing/moisture barrier and window installation. This house was 8 years old.

http://www.badstucco.com/woodrot/indexwr.html

Vector
06-06-2006, 06:55 PM
I asked the guy at the window counter and he had no idea. He even said he installs windows! As for the photos, we have taken video at each stage of construction and will continue to do so.

Look for it in the paint aisle, near the caulk.

HD guys are like any other store clearks, if it isn't in their department, it must not exist!

David
06-06-2006, 07:05 PM
Improper trim/flashing/moisture barrier and window installation. This house was 8 years old.

http://www.badstucco.com/woodrot/indexwr.html

That's a pathetic installation....

stuccoman
06-07-2006, 04:09 AM
Yes Dave it was. And to make it worse they did all the windows on the house that way. The wood rot guy was there working on it there was a for sale sign in the front yard. He had the homowner come out and look at it then put new trim on and left. I was working on the house next door.

http://www.badstucco.com/Chimneyrepair/index1_chiminey.html

It did have stucco issues.

msmity29
06-08-2006, 11:26 AM
I did find the backer rod at Menards. After I stuff in in the gaps, should I then caulk over the top?

stuccoman
06-08-2006, 11:40 AM
Yes and not with the 99 cent a tube stuff. More like $5.00 a tube.

Sweep
06-11-2006, 02:16 PM
Backer rod is just a smooth rope of closed cell foam used behind sealant to form it in a curved profile and prevent it from going too deeply into the joint. It should always be larger than the gap so it will be compressed a bit. Buy several thicknesses and use what fits best.

I now see that I missed a page explaining about backer rod.

I do not recommend putting a housewrap under a window flange and into a rough opening, although I realize it is the conventional "air-barrier" method promoted so effectively by DuPont. Contrary to DuPont's thinking, water does get behind the housewrap and it does get into the rough opening of windows at the jamb and especially at the head detail. To me the housewrap has to perform first as a weather-barrier. I want it outside and overlapping anything that fills an opening, not inside of it, and I really don't like "flaps" cut into the housewrap at the window head. Sill flashing is by far the most important aspect of a window flashing system because it is the only "back-up" system you are going to get, but since it is too late to do it here, I won't describe how to do it.

I like to install the window with sealant around the upper 3 sides, then flash the window flange to the bare wood sheathing with Vycor (WB primer on the wood and hard rolling with a steel roller will make an unbelievably good seal). Then install the housewrap and seal the edges to the upper 3 flanges of the window (this can be done with only one layer of flashing if the housewrap is cut back enough). The butyl flashing tapes like SmartFlash and StraightFlash will work too but nothing sticks to wood like Vycor over WB primer.

Be careful to keep any asphalt product from getting into the sealant joint between the window and the trim. The plasticizers in most sealants cause asphalt to dissolve and run. Flexible PVC flashing will do the same thing but it is not a problem with PVC windows.

At this point it doesn't matter if the bottom flange is taped because any water that gets into the rough opening will be absorbed into the wood framing or the interior drywall before it passed out at the sill. Full sill flashing would have had shims or a mesh to allow water caught by the sill flashing to escape at the unsealed lower flange.

There are many ways to install a nail-fin window and I believe they all offer different degrees of bad design because the window manufacturers still don't think the installation issues are their responsibility and think more about manufacturing and shipping issues. The only nail-fin window installation method that I think has a fighting chance of working is the one I have described above although few builders will agree. The local WR Grace rep first described this system to me and told me that Jeld-Wen recommended it.
http://www.jeld-wen.com/_pdf/resources/installation/JII002.pdf

Jeld-Wen attaches the above installation instructions to every one of their clad wood windows.

msmity29
06-12-2006, 09:12 AM
I just wanted to update everyone on what we've done and pose a another question. After further inspection of the window installation, the builder filled all the gaps around the windows with pieces of fiberglass insulation. So what we did was pull all this out, insert backer rod and then replace the fiberglass back over the top. We did not tell the builder we were doing this (I did ask if we could caulk the gaps and the builder's assistant said no and that it would negate the manufacturer's warranty) and figured the replaced insulation would cover up the backer rod. Now we are going to apply window flashing around the top and sides of the exterior of the windows. One of the questions I still have is if I should tape over the Typar where staples were used to attach it to the OSB? By the way, the red tape they used is made by a company called Venture and is sold at Menards. I will attach a link below if anyone wants to check it out. Thanks in advance.
http://www.venturetape.com/final/construction_products.asp?id=459

Sweep
06-12-2006, 11:05 AM
Regarding the red Venture tape: even the manufacturer considers it a housewrap repair tape rather than window flashing. I would consider it worthless and even dangerous if it got in the way of real self-adhering flashing. All repair tape does is hold loose housewrap in place until the siding gets installed. Read the Tyvek installation instructions. They don't recommend that their acrylic adhesive backed repair tape be used as flashing; they recommend using their butyl backed flashing tape called StraightFlash and for good reason. Where do contractor's get these ridiculous ideas?

I suspect that Crestline couldn't care less what you put between the jamb and rough opening; it's not intended as waterproofing. I always leave a small space at the outside so water can drain to the sill flashing and backer rod works well for that.

I doubt Crestline even has a recommended method of installation — it's the only manufacturer I have run across that doesn't have one on their web site. I called their 800 number and someone promised to fax me the instructions if they could actually find any. I'll post it here if they do. Now I'm going to get a bunch of useless catalogs in the mail from Crestline and sleezy sales calls.

Here's one of my favorite questions for contractors/consultants who try to scam me about information and codes: "Can I borrow your copy? I promise I'll bring it back in an hour; I just want to make a quick copy." You need to drag out the request so you can watch his face while he thinks of an answer. As you get older you learn to enjoy more of the simple pleasures of life.

I wish I could think of a way to fix this problem without firng the contractor since he obviously doesn't take direction well. I can't tell you how many homeowners come to forums like this one with the same problem — ignorant or dishonest or careless window installers. The bottom line is how much you can afford to spend and how the project is financed. It's always: pay me now or pay me later.

A roofing consultant once told me that the purpose of a roofing warranty was to get the final payment out of the owner. I hate to tell you that a window warranty is only as good as the installer. Can you imagine how difficult it would be to get this guy to fix a leak later? Can you imagine what Crestline would say about the installation? A warranty usually only pays off when the double-paned glass fogs which usually occurs after the warranty ends.

If you lived close by I could drop by with my fake OSHA hardhat and give the guy a heart attack.

David
06-12-2006, 11:17 AM
Well said.

I wish I could think of a way to fix this problem without firng the contractor since he obviously doesn't take direction well. I can't tell you how many homeowners come to forums like this one with the same problem — ignorant or dishonest or careless window installers. The bottom line is how much you can afford to spend and how the project is financed. It's always: pay me now or pay me later.

Production builder. Smity has no choice in installer. Builder doesn't care because it probably won't fail within the 1 year warranty.


If you lived close by I could drop by with my fake OSHA hardhat and give the guy a heart attack.

Can I borrow that? Around here, a DNS hat would get a big rise, too.

msmity29
06-12-2006, 11:28 AM
As always, thanks for the feedback guys! I know my builder, and even though everyone I talk to says he's the best builder in the area, I still know it is what it is and he won't change anything. This being said, I am trying to make the best of the situation.

Sweep
06-12-2006, 12:56 PM
Here are the Typar instructions on how to install their butyl based self-adhering flashing tape. This is as basic an installatin as I have ever seen. No one should accept less. This is rock bottom of the quality scale.
http://www.typarhousewrap.com/flashingPS-installation.html

Here are the Crestline instructions. They say essentially nothing. This method would not meet the building code in 90% of the U.S. I'll bet the limited warranty covers next to nothing other than glass.
http://i5.tinypic.com/148fcqt.jpg

Your contractor may be able to beat you like a rented mule but he can no longer lie about manufacturer installation requirements or voided warranties.

Send me a copy of your contract and I promise you I can break this guy. I've had to do this to a lot of contractors and a surprising number of them thank me later. I'm not kidding. After they adopt better methods they start getting better jobs. The contractor that gave me by far the hardest time told a friend of mine years later that I had taught him how to bill a job properly and it had helped him made a lot of money. I don't actually remember doing that but you get the idea.

Other than lack of flashing, the important thing to watch out for with PVC windows is thermal expansion and contraction. PVC moves more than any other building product as its temperature changes. Don't count on sealant around the perimeter of the nailing fin or sealant/repair tape over the nails. Only self-adhering flashing (butyl or modified asphalt based) will do.

Anything between the frame and the rough opening must be easily compressed. These window can easily be warped out of square. Check the operation of every sash before the walls get buttoned up.

msmity29
06-12-2006, 01:21 PM
Are you saying the backer rod could cause the windows to warp? Most of them don't seem to open and close very smoothly as is.

Sweep
06-12-2006, 01:23 PM
CRESTLINE CRESTWOOD, VINLY CREST, PROCRAFT
& CRESTFIT WINDOWS & PATIO DOORS

HOMECARE™ LIMITED WARRANTY

Subject to the conditions, exclusions and limitations that follow, SNE
Enterprises, Inc. (“SNE”) warrants its Crestline products, including
CrestWood, VinylCrest, ProCraft and CrestFit® to be free from defects in
material and workmanship as follows:

INSULATED GLASS HERMETIC SEAL – LIFETIME

SNE warrants the insulated glass, if any, against failure of the hermetic
seal for as long as the first purchaser who purchases the product(s) for
purposes other than resale (the “First Purchaser”) retains ownership of the
property in which the products were first installed. During the first ten
(10) years after the date of manufacture, SNE’s obligations under this
warranty shall be limited to, at its option, repair or replacement of the
insulated glass only (FOB the original point of delivery), or refund
of the original purchase price of the insulated glass. After ten (10) years
from the date of manufacture, SNE’s obligations under this warranty shall
be limited to granting a pro-rata credit against the then current
list price of comparable new replacement insulated glass. Such credit shall
be computed on the basis of the number of years from the date of
manufacture as follows:
Years From Date of Manufacture - Amount of Credit
11 to 15 50%
16 to 18 30%
19 to lifetime 10%

This warranty does not apply to, and SNE will not be liable for, glass
cracking, shattering, breaking or scratching, however caused, minor
imperfections that do not affect the product’s integrity or obscure vision,
minor variations in glass color, failures caused by the application of films
or decorations, or to any installations where loading applied to the unit
could be expected to exceed the structural performance rating of the unit
without prior approval of design by SNE. This warranty also will not
apply to any installations at any altitude over 3,500 feet above sea level
unless breather tubes have been installed. SmartR® and Sun Plus4® units
for installations at an altitude over 3,500 feet, or any glass having breather
tubes, will not be argon filled.

An inert gas may migrate from any insulated glass unit. Accordingly, the
effectiveness of an inert gas is not warranted.

Condensation on the interior (room side) glass surface or on the interior
surface of storm combination units is a sign of high humidity. It is not a
product defect.

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SNE warrants its Crestline vinyl main frame, sash and exterior cladding,
if any, to be free from defects in material and workmanship and to not rot,
rust, crack, pit, corrode, peel, blister or flake for as long as the First
Purchaser retains ownership of the property in which the product(s) were
first installed. SNE’s obligations under this warranty shall be limited to,
at its option, the repair or replacement of the vinyl main frame, sash or
exterior cladding, or the refund of the original purchase price of any vinyl
main frame, sash or exterior cladding which it determines to be defective
in material or workmanship or that has rotted, rusted, cracked, pitted,
corroded, peeled, blistered or flaked under normal use and service.
Decisions as to whether to repair, replace, or refund shall be made by
SNE, in its sole discretion.

MILLWORK, METAL, NYLON, VINYL, SCREENS, STORMS AND OTHER ACCESSORIES - LIFETIME

Millwork, metal, nylon, vinyl, screens, storms and other accessory parts of
Crestline’s CrestWood and VinylCrest products shall be free from defects
in material and workmanship for as long as the First Purchaser retains
ownership of the property into which the products were first installed.
During the first five years from the date of manufacture, SNE’s obligation
under this warranty shall be limited to, at its option, repair or replacement
of the part(s) only or refund of the original purchase price of the part(s).
Thereafter, SNE’s obligation shall be limited to, at its option, refunding
the original purchase price of any part(s) or supplying the replacement
part(s) at a price equal to 50% of the then current list price of
comparable replacement parts.

LIMITATIONS

This Crestline HomeCare Limited Warranty applies only to the First
Purchaser as defined above and is nontransferable.

This warranty applies only to products finished, installed, maintained and
operated in accordance with SNE’s instructions.

Replacement products or parts will be the closest equivalent current
products or parts and may not exactly match the original. Replacements
will be delivered to the original point of purchase, with no shipping
charges. Supplying replacement products or parts shall not extend the
time period of the warranty and the replacement products or parts shall
be warranted only to the extent of the un-expired portion of the
warranty period on the originally purchased product or part. If shipment
direct to the First Purchaser is requested, normal shipping and handling
charges will apply. In cases relating to hardware, the First Purchaser will
be invoiced for the replacement hardware at the list price and appropriate
credit will be issued when the defective hardware has been returned to SNE.

Natural variations in color or texture of woods are not defects. We suggest
that all millwork be inspected upon arrival and before installation and
finishing. A good quality top coat of paint, sealer or varnish must be
applied to all exposed wood surfaces. The top coat should be applied as
recommended by the paint manufacturer. This warranty will not apply if
a good quality top coat is not applied within thirty (30) days after
purchase. It is the First Purchaser’s responsibility to properly care for and
protect woodwork against moisture or excessive dryness. This warranty
will not apply if the woodwork is not so protected.

Screens are for insect protection only and are not meant to provide
safety protection.


CRESTLINE CRESTWOOD, VINLYCREST, PROCRAFT & CRESTFIT WINDOWS & PATIO DOORS

SNE will not, under any circumstances, be responsible for installation,
repainting, refinishing or other similar activities necessary to complete
any replacement. It will be the First Purchaser’s responsibility to arrange
for and pay for installation, repainting, refinishing or other similar
activities necessary to complete any replacement.

Weathering is normal and does not indicate a product defect and
therefore is not covered by this warranty.

SNE may require proof of the date of purchase of any product, so you
should retain your sales slip or invoice.

Painting or staining of vinyl parts or weatherstrip of Crestline products
will void any warranty with respect to the related window or door product.

The performance of windows and doors may be affected by factors
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meet or exceed published ratings it is not possible to guarantee that they
will meet or exceed those ratings after they have been installed, and this is specifically excluded from this warranty.

Sweep
06-12-2006, 01:23 PM
The rest of it:



This warranty does not cover:

(a) CRESTLINE products that are installed with parts (whether
manufactured by SNE or by others) that have not been approved
by SNE for installation with that product
(b) CRESTLINE products that are stacked or mulled with half
circles, direct-sets or transoms manufactured by others.

GENERAL PROVISIONS

SNE makes no warranties which cover installation of units in a sloped or
non-vertical position, discoloration of non-visible parts, or failures or
operating difficulties due to accident, acts of God, abuse, misuse,
alteration, misapplication, faulty building construction or design,
exposure to the elements, improper or insufficient handling, storage,
installation, maintenance or service including, but not limited to,
obstruction of weep holes. Also excluded from the above warranties are
failures or operating difficulties resulting from use of expanding foam
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to abnormal stress from localized application of heat, excessive vibration
or movement of buildings or foundations or to other abnormal physical
stress or use in ships, boats, watercraft vehicles, trailers, campers, saunas, swimming pools, greenhouse enclosures or other high humidity areas.
Selection and purchase of Crestline products which conform to all
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qualified contractor, architect or engineer for specific requirements.

Warping of a door shall not be deemed to be a product defect unless the
warping is in the door panel itself and then only if the warping is more
than one quarter inch. The amount of warp shall be determined by
placing a taut wire or string or straightedge across the face of the installed
door panel thought to be concave and measuring the amount of warp at
the point of the greatest distance between the bottom of such wire, string
or straightedge and the face of the door panel. SNE may, at its option,
defer action on a warping claim for a period of not more than one (1) year
from the date of the claim to permit the door panel to adjust to
temperature and humidity in its installed position. SNE does not warrant
any swing patio door with a rough opening height of greater than 6'11"
against warping or air or water infiltration unless Crestline’s multi-point
lock system is used with the door.

The warranties provided hereunder shall not apply:

(1) when SNE is furnishing units or components in a size which is
greater in width or greater in height than the largest size shown
for that species in CRESTLINE’S printed price catalog
(2) to any units or components installed in a structure that does not
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OPERATION OF LAW ARE LIMITED IN DURATION TO THE
PERIOD OF COVERAGE OF THE EXPRESS WARRANTY
PROVIDED HEREIN FOR THE PRODUCT OR PART
WARRANTED. THE REMEDIES SET FORTH ABOVE ARE THE
SOLE AND EXCLUSIVE REMEDIES PROVIDED HEREUNDER,
AND SNE SHALL NOT BE LIABLE FOR COSTS OF SHIPPING,
APPLICABLE TAXES OR ANY OTHER INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO, THE PAYMENT OF ANY COSTS OR
EXPENSES OF DISASSEMBLY, REMOVAL OR REINSTALLATION
OF ANY PRODUCT OR PART, INCLUDING, WITHOUT
LIMITATION, THE INSULATED GLASS, ANY COSTS OR
EXPENSES RELATING TO PAINTING, STAINING OR ANY
OTHER ACTIVITY NECESSARY IN FINISHING THE
REINSTALLATION, OR DAMAGE OR LOSS TO OTHER
PROPERTY.

Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation on the duration of any implied warranties
not excluded hereby, due to the operation of law, may not apply to you.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the exclusion of incidental and consequential
damages may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from
state to state. NO DISTRIBUTOR, SALESPERSON, DEALER OR
OTHER REPRESENTATIVE OF CRESTLINE® PRODUCTS HAS
THE AUTHORITY TO ALTER OR CHANGE THESE
WARRANTIES OR TO MAKE ANY OTHER WARRANTY EITHER
ORALLY OR IN WRITING.

To make a claim under this Crestline HomeCare Limited Warranty, you
must contact the contractor who installed the product or the Crestline
distributor or dealer from whom the product was purchased, or, if these
persons are not known, contact:

CRESTLINE® Warranty Customer Service
880 Southview Drive
Mosinee, WI 54455

Please provide the following information:

(a) Your name, address, and telephone number.
(b) A description of the product for which the claim is being made.
(c) The date the product was purchased (or approximate date if
exact date is not known).
(d) The name of the CRESTLINE dealer/distributor from whom the
product was purchased (if known).
(e) The nature of the product complaint.
(f) The coded information as stamped on the spacer between the
panes of glass.

Effective 2/3/03

msmity29
06-12-2006, 01:28 PM
Are you saying the backer rod could cause the windows to warp? Most of them don't seem to open and close very smoothly as is?

Sweep
06-12-2006, 01:38 PM
No, the backer rod could not cause any problems. Most problems are due to unsquare installation or high expansion foam between the jamb and rough opening.

I am told that the 200 series windows have PVC "compression jamb liners" that hold the sash and seal it by the force of the jamb compressing the PVC jamb liner usually backed by foam. They also have, I am told, a spring loaded balance mechanism. Both of these design features are never easy to open or close when new. When they get older they can open too easily and even pop up an inch or two after being closed if you don't lock them. The replacement for this window is the 300 series which has a "block and tackle system" like almost all windows do these days. I guess somebody got a good deal on the close-out sale. I hope it was you.

msmity29
06-12-2006, 01:54 PM
Not really! Anyway to lubricate the platic tracks for easier opening and closing?

Sweep
06-12-2006, 02:53 PM
I would avoid lubrication as long as possible. The contractor should be responsible especially if he selected the windows. If you use silicone spray read the can carefully. Be cautious about any petroleum distillates like WD40.