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Bretts
05-21-2004, 12:49 PM
Hi,
We have a real problem that has grown way out of proportion. We signed a contract to have a Custom home built in Oak Hills, California 2 yrs ago. It took the builder Majestic Homes 10 months to get the pad (slab) down and then the problems really started.

The quality of the framing was horrible quality and trying to get the builder to redo the problems left us with no other alternative but to stop bank drafts to complete the house unless our
concerns were corrected. The bank basically laughed at us and said they had zero problems with the builder. We paid off the loan to stop foreclosure by the bank. We had a city inspector (from another city) come in and look at the house over and confirmed the quality and now structural problems. A civil engineer also confirmed we have structural problems. Our trusses are in fact cracking from the weight of the roof. The double truss on each side is leaning inward and not going straight up. Each truss on both side's of the house is affected by the leaning double truss. The domino affect is taking place in our house. Every other truss that is making direct contact with the roof is sitting on interior (not weight bearing) walls. The trusses are also nailed directly to the inner walls, toenail style! I can stick my finger under a truss between the wall and truss and other one next to it, is touching the inner wall. I learned they are not supposed to touch. Every other truss is like that on both sides of the house. This house is 45% complete and lucky for us, we are not living in it. We have gone to building and safely in our county but they can't red flag the house unless they have the approved plans the builder posses. We gave the county a copy of our reports so they are a least on file. The house was almost ready for the combo inspection and I know the inspector would not have caught our leaning/ breaking trusses. It's not real obvious until you look from the correct angle. The double truss on each side is leaning inward and not going straight up. It has gotten progressively worse over the last 10. And guess what? As a bonus there are 2 cracks in our slab over 15' long that we can stand quarters in. Why are we sticking this out? Its our dream house. The location is awesome. We have been waiting 15 yrs for this house.

The builder is suing us to let him complete the house and that they have not touched since June, 2003. We originally said fix the problems and you can finish the house. 2 deadlines passed and zero contact from the builder. In August we decided not to let the builder finish the house. After that, in October we found the roof problems in our house. Now here is the reason why we will not let them finish. There Are 7 Homes within a block Of us with obvious roof problems, all built by the same builder. Some have cracked tile on the floor, (3 months after moving in) crooked walls, leaks in windows and fireplaces, mice in the wall in the first month and cracks in outside stucco in less than a year. They use unlicensed contactors and that means no Workers Comp. In our letter to the builder last June, 2003 we asked for a list of their subs. They would not give us this information to us. The builder forces people to go through a "unnamed bank" or they won't build the house!!! The bank does not care because they have ongoing projects with the builder. An employee of the bank is "in bed" with the builder and acts as if they would have a house built by the builder if they were building one! Makes you confident in the beginning with recommendations from a bank employee. She was working at a credit union before the current bank and took a client files to the new job with her, and forced (convinced) the home owner to work with the new bank even though they were approved at the credit union. Needles to say that home owner was mad but they gave in so they could keep the process going. Yes we were guilty of not looking into the builder enough but the home's in the area were all being built at the same time and there were not enough "signs".

The other home owners are hoping the builder will finish / fix their problems. Lie after lie keeps them on the string. The builder even told them all to wait a year before filing a claim. One home owner (credit union / bank one) has just won a Contractors State license award ($5,600) due to their problem (s). Our problems exceeded $7,500 (max bond amount) so we let our case with CSLB drop. We are thinking of refilling the CSLB all over again to least be a thorn in side of the builder. Our whole roof will have to come off. Even the sheathing on the roof has no spacing between the sheets even though the recommendations are written right on the sheets! They used 7/16" thickness on our roof and track homes nearby are using 15/32" and it's amazing how much stronger it is. We have a tile roof, so stronger would make since. Not with this builder! Cheaper seems to always be better! Maybe the dips in our neighbors roofs would not be there if they didn't cut corners.

Well, we started putting signs on our unfinished "wreck" that "Majestic Homes is Unfair" and they are suing us for $250.000 in damage to their day to day business. Our signs are "harassing" them. A judge would not issue a restraining order (to stop us from having the sign up) but they still sued us. This suit is on top of the original one!! No one will hold this builder accountable. We are a ship taking on water. I feel good about our attorney but this new suit, is a frivolous one. He said if we win( anti-slap ), they have to pay attorney fee's. What if we don't and the builder prevails? Sometimes I try not to think about it. How am I going to get another contractor to finish this thing? My 76 yr old father-in law who is supposed to be living in this house with us by now is losing faith. We feel we have zero rights. This builder is trying to outlast, and financially destroy us. We are not nuts but this builder is!

Thanks for taking the time read this.

Rich
05-21-2004, 01:54 PM
Wow is about all I can say. This whole story just made me madder and madder as I read it. There isn't much I can do to help.. but I would be willing to put up a subdomain on my server to see if we can find some more people that have been screwed by these builders. Do they have a website?

Bretts
05-21-2004, 02:10 PM
No they don't.......They are actually located only in the Hi desert of So. Cal. The problem I run into is people don't like to fight and are affraid of the litigation process. If my "super" 76 yr old father in- law had not stopped this in time, we would be living in the nightmare........They are a very small builder on the scale of things plus even if they had a website, they wouldn't know what to do with it! I have Congress-people ,State Senator's and even Arnold's house and "not much can be done because you are in litigation" Typical political crap. Even the County Supervisor's office gave me they ole "not much we can do"...... Thanks for the responce!

doyle
05-21-2004, 04:12 PM
Sounds like a class-action lawsuit may be in order against the builder. Gather up all your neighbors and start chatting about the problems, even videotaping them for future use in court.

Call up all of your local TV stations. They love to air this kind of abuse by builders...especially during sweeps week.

Call the Attorney General's office. Somebody somewhere must have the power to step in and put a stop to this scheme.

Rich
05-21-2004, 05:01 PM
Good point on the TV time. Many stations have somebody that goes around and finds stuff just like this to investigate. It doesn't sound like you're an isolated instance. There has to be more people out there screwed over by this company.. even outside your current development I would imagine. Put ads in the paper... whatever it takes to get someone to look your way.

Bretts
05-21-2004, 05:31 PM
Class action has been discussed but the fear of the builder and the potential counter lawsuit has homeowners affraid. We have spent $30,000.00 already. Not much has happened yet. They don't even want to file with the CSLB for the amount of work involved. Most listen to excuses from the builder or just pretend it's not happening. Apathy is rampant in my neiborhood! The two brothers accross the street with bad roofs, cracked tile, mice in the walls and other things just plain ignore me and my family when were at the house "protesting" with our signs. They mentioned early in our conversations they are looking to move on on in a year or so but they will have diclosuer issues. As for the press, I e-mailed channel 7 KABC consumer reporter, KFI radio and one other consumer program, and zero responce. I think I would need 3 or 4 homeowners to jump on board. I fear the press (to a degree) because the builder would figure out some way of comming after us again, so I am picking my spots right now......I did get a responce from the letter to the Governor and consumer affairs (Attorney General) in the form of a call from the CSLB trying to find out what we are doing. Thats still a max of 7,500.00 on their bond. Not much teeth in the great State of California

Rich
05-21-2004, 06:08 PM
Huh.. I figured in California you would have all kinds of people jumping on board for part of the action. Not meant in a bad way - more towards the lawyers jumping on board to get a piece... not the clients.

Bretts
05-21-2004, 08:23 PM
Keep the idea's coming people! I need Ideas. Anything I have not thought might lead to a quicker resolution. I have thought of pushing the neighborhood a little harder but I do need allies in this situation. We were at the house with signs on the van driving by the builders model and instead of the builder saying "we got work this out", they sued us. I need a couple to really help me out since we don't even live in the house. I know an unfinished house, wrapped in black paper does help the mood of neighbors. I know its an eyesore so I have even apologized to some neighbors and got a positive "you got to do what's right for you". One guy did flip me off and yell "no one wants you in neighborhood"!
As for lawyers and class action, they don't work on contingency or pro bono so money has to be forked out by someone. I need leaders and I am one, but I need a little help. People don't like their lives being disrupted. They just need to know they are putting off the inevitable, potential buyers will find out the defects and it will effect the resale value. These neighbors are living with their problems

Bretts
06-11-2004, 08:49 AM
We were able to get the "county" building and safety out to the site with our "new set" of approved plans and the inspector found at least 24 correction notice issue's and he even told my father in-law that the whole roof would have to come off. He spent and hour and a half there and he said he felt he had not caught everything. He and my father in-law both agree that the trusses have been compromised. Now the house cannot be called for inspection until all the corrections are done! Now we are going to make a last offer to the builder and the price will now go up after the date. We will then ask the CSLB to reopen our case against Majestic Homes. We are about to set the date for the non-binding mediation(court required). We have great evidence for that hearing. The sub contractor who really screwed up the job has responded through his lawyer and we'll see how serious he is about making things correct. We also sued the truss company. We will not let them fix/finish this job! That will put us in a difficult position of finding a contractor to fix/finish if we get to that point. We are now in wait and see mode. At least all of the evidence is pilling up on them now!

doyle
06-15-2004, 11:30 PM
So glad to hear you finally have someone on your side...especially someone with the authority to get this mess straightened out. Keep us posted on this "Horror Story of All Horror Stories".

Good Luck!!

el tigre
08-04-2004, 03:00 PM
We have gone to building and safely in our county but they can't red flag the house unless they have the approved plans the builder posses.

I know this is another state, but in WA, the county and building department would have their own copies of the approved plans. It sure sounds strange they wouldn't have a set. What would prevent someone from just changing their plans after "approval?"

I think I would be contacting the state and federal banking commission to have them investigate this "no-name" bank's practices.

I would hope your neighbors get some backbone and realize all the laws and regulations in the world are worth nothing if the citizens just aren't willing to get involved.

bajarider
09-10-2004, 05:42 PM
Hello Bretts:
We were considering a Majestic home in the new track in Baldy Mesa to be built "later this year".
It sounds like the same builder you're dealing with. Some guy started yelling at me (he now understands his mistake) when I looked at the framing on a new house being built off Phelan Road. Now it makes sense, they would rather hide the framing under drywall before anybody sees their work.
I hope that you have resolved your problems, You'll enjoy Oak Hills.

po
06-24-2005, 07:01 AM
I feel your fear and frustration! My story isn't nearly as bad. I am beginning to think all builders are the same way. I have asked that the lead person for my home (one year old) not come on my property. Very hateful and beligerent. I don't have any words of wisdom for you - I know I was 'led' to this site and, oddly enough, your plight has helped me in a strange way. I guess I don't feel like I am the only one with problems and I am NOT being unreasonable. I wish you the best.

Dragon
06-25-2005, 04:25 AM
There are very good builders and subcontractors out there.

My best advice to anyone is to see previous work for yourself before you sign a contract.

Cole
06-25-2005, 09:31 AM
Wow, Wow, Wow.

Zatol
07-02-2005, 06:52 PM
How about a picture of some of these problems that you have found... I'd like to see how poorly they build. It is amazing that they can stay in business if they are building as poorly as you describe.

CSchnack
06-11-2006, 02:41 PM
How about a picture of some of these problems that you have found... I'd like to see how poorly they build. It is amazing that they can stay in business if they are building as poorly as you describe.

Sorry to be reviving an old thread but I felt compelled to get on my soap box about this.

Nearly every home buyer assumes that if a builder was bad, they wouldn't be in business. But all it takes is for the builders to keep being able to GET AWAY WITH shoddy construction and breach of contract, to keep doing business. Thanks to building industry lobbying to shape laws to protect itself, it is very hard to hold a bad builder accountable. Most complaints never result in a lawsuit, (which is at least a public record), and many people give up when they find out how much it will cost in time, money, and stress, to fight it.

Arbitration clauses keep almost all disputes out of court, and almost all complaints private so home buyers doing research can't find out how many problems are going on. Arbitration can be biased to favor the industry it gets repeat business from, and gag orders silence the people who got shafted in arbitration sometimes. Codes are not always enforced, and neither are laws. There is a good old boy system in many areas that further protects builders, and IMO political connections between the industry and officials is so common that it probably exists almost everywhere to some degree.

It is amazing to me how some of the builders who have many complaints that've been aired on the net CAN stay in business. But maybe most of their customers aren't online, or don't do good research, or just choose to ignore the red flags. Still, there are educated and cautious buyers getting ripped off, too.

grumpydasmurf
06-20-2006, 01:53 PM
Two words: class action

That's about all you can do. Sue, and get your neighbors to jump on board.

it won't take much now to demo the carpentry that was done and have a qualified builder come back and start from scratch. Only a minor set back in the grand scheme of things. It seems like you are way ahead of your neighbor's since their houses are done and messed up but yours isn't anywhere near completion.

7/16th with tile?! Oh my jeez! What's the span rating printed on the sheets? I see no way 7/16th can support true clay/cement tile. Is your tile synthetic?

barrydalive1
10-17-2008, 11:48 AM
That's awful. You must be able to take some kind of action against them.

Richard A Hetzel
10-17-2008, 02:09 PM
I feel for all these people, but I have the same question for all of them: "Where was YOUR Architect during all this? Sadly, I'm sure I know the answer. There wasn't one. No architect who's worth his or her salt would ever allow builders to have such control.

On the other hand, I'm involved (well, was) in a project now where the owner did not stand united with me. There was an issue about the floor slab, and I requested that the owner ask the builder to hold up on pouring the slab until this issue could be resolved. Somehow, either the request didn't get to the builder, or the builder simply ignored it, and I had no choice but to disclaim any further responsibilty for the project. The builder poured the slab incorrectly first, and then wanted to discuss the issue. Not much I or anyone else could do at that point.

It takes an owner and an architect standing united to effectively govern a construction project. Take away one element or the other, and problems will be inevitable.

The OC Builder/Developer
10-31-2008, 04:09 PM
Bretts,

After 4-1/2 years, any progress on your very unfortunate situation?

Don

BTW - This story makes me squeamish in my jeans :wacko: as I developed and built :hammer: a few thousand homes and apartments in the high desert area of Southern California (Palmdale, Lancaster, Quartz Hill, Rosamond) back in the hey-days of 1985 through 1989.

wag
11-05-2008, 06:38 PM
Congratulations. You've just become your own builder. Settle, buy some tools, and move on.

Gripfill Girl
06-03-2009, 02:49 AM
God - what a trauma, that sounds like a nightmare - however it can be viewed as libel / slander to publicly criticise a company. just mind how you go

Rosco
05-19-2010, 05:07 PM
I'd advise anyone who is building a house to hire a lawyer to go over the contract the builder draws up to make sure your not going to get screwed or held liable if anything like this happens! This sounds horrible...I am very sorry to hear about your problems..Call Holmes on Homes. lol

adia41208
06-02-2010, 09:26 AM
I just wrote a huge long reply and then it didn't post, so to sum it all up, this SUCKS. Find one key person who's willing to fight for you. Easier said than done, though, I know. Seriously, I hope things turn out in your favor. Good luck!

ObeseSquirrel
07-18-2010, 01:41 AM
i likee this forum but I wish it had more activity